Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return policy.

Returns:

1. You have 30 days from the date of receiving your products to initiate a return.

2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

   We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
   
   To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
   To start a return, you can contact us at investments@gotcherllc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   You can always contact us for any return question at investments@gotcherllc.com.
   

   
   

   Damages and issues
   Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   
   

   Exceptions / non-returnable items
   Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
   
   Unfortunately, we cannot accept returns on sale items or gift cards.

   
   

   Exchanges
   The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   
   

   European Union 14 day cooling off period
   Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   
   

   Refunds
   We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at investments@gotcherllc.com.

3. To initiate a return, please contact our customer service team at investments@gotcherllc.com to request a Return Merchandise Authorization (RMA) number. This RMA number must be clearly marked on the outside of the return package.

4. Once you receive the RMA number, please securely package your item(s) and ship them to the address provided by our customer service team. You will be responsible for the return shipping costs.

5. After we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Refunds:

1. We offer refunds for the full purchase price, including any applicable taxes, within 30 days of receiving the returned item(s).

2. Refunds will be issued in the original form of payment.

3. Shipping costs are non-refundable, unless the return is a result of our error.

Exchanges:

1. If you receive a defective or damaged item, please contact us immediately to request an exchange.

2. We will provide instructions on how to return the item, and upon receipt and inspection, we will send you a replacement item of equal value, if available.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Lingerie
  
• Underwear
• Drinkware

Other Non-Returnable Items:

• Scented Items

Cancellations:

1. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but if the order has already been shipped, you will need to follow our return policy.

Questions or Concerns:

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team at investments@gotcherllc.com. We are here to assist you and ensure your satisfaction.