CUSTOMER SATISFACTION GUARANTEE
At Creative Genius Enterprises, your satisfaction is our top priority. We are committed to delivering high-quality products and exceptional service that exceed your expectations. We stand behind every item we sell and aim to make your shopping experience with us worry-free.
Our Customer Satisfaction Guarantee includes:
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Quality Assurance: We take pride in the quality of our products. If you receive a product that is damaged, defective, or not as described, please contact us within 30 days of receiving your order. We will promptly resolve the issue by providing you with a replacement or a refund, as per your preference.
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Custom Orders: For custom graphic t-shirts and embroidered items, we work closely with you to ensure your vision becomes a reality. We will provide digital proofs for your approval before production begins. If you're not completely satisfied with the final product, please let us know, and we will work with you to make it right.
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Hassle-Free Returns: If you change your mind about a purchase, our hassle-free return policy allows you to return most items within 30 days of receipt for a refund or exchange. The returned items must be in their original condition, unworn, and with all tags and packaging intact.
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Dedicated Support: Our friendly and knowledgeable customer support team is here to assist you with any questions, concerns, or issues you may have. Feel free to reach out to us via email or phone, and we'll do our best to provide you with a swift and satisfying solution.
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Secure Shopping: We prioritize your online security. Our website uses advanced encryption technology to protect your personal information, ensuring a safe and secure shopping experience.
We are a family-owned business based in Dallas, Texas, and we take pride in our products and services. Your trust in Creative Genius Enterprises is greatly appreciated, and we are committed to going the extra mile to ensure your complete satisfaction.
Thank you for choosing Creative Genius Enterprises for your apparel, custom printing, and personalized accessory needs. We look forward to serving you with the utmost dedication and care.
Sincerely,
Emmett and Christina Gotcher Founders, Creative Genius Enterprises