SHIPPING & RETURNS

Hello and welcome to the delightful world of shipping & returns with us at Creative Genius Enterprises! We want to make sure your shopping experience is as smooth as a gentle breeze. So, here's everything you need to know:

Shipping Timeframe:

Please allow us a quick 3 business days (weekends and holidays get some R&R) to prepare your fabulous items for their grand journey to you. Our trusty carrier, USPS (US Postal Service), will take it from there, Monday through Friday (except for those fun holiday breaks). You'll get a friendly email with a tracking number as soon as your order hits the road.

Payment Processing:

If you've chosen the e-check option via PayPal, don't fret if there's a slight delay. Your order will be all set to go as soon as that payment clears. We appreciate your patience!

Tracking and Lost Orders:

Checking your inbox and spam folder is always a good idea after 3 business days. If that tracking number hasn't popped up, don't worry—just drop us a line. We're here to help. Reach out via email, and we'll track down your order info for you.

Ownership Shift:

Once you've got your hands on that tracking number, any shipping-related matters are in the capable hands of the U.S. Postal Service. They're the pros at making sure your goodies arrive safe and sound. You can reach them at usps.com or (800) 275-8777 if you need them.

Delivery Concerns:

If your tracking info shows "DELIVERED" but your package seems to be playing hide and seek, your local post office is your superhero. They'll assist with any delivery issues, like misplaced items or unexpected adventures.

Made with Love:

Please remember that some of our items are made to order, and the bleach pattern is unique to each piece. If, for any reason, you're not over the moon with your order, shoot us an email. We're dedicated to making things right and ensuring your happiness.

30-Day Return Policy:

We've got your back! If you decide a product isn't quite your cup of tea, our 30-day return policy gives you the flexibility to send it back. Just keep in mind that return costs are on you, our wonderful customer.

Thank you for trusting us with your shopping needs and for choosing Creative Genius Enterprises. Your satisfaction is our ultimate goal, and we're here to make your shopping experience extraordinary.

Warmly,

The Creative Genius Enterprises Team